IT System & Service Monitoring
Big-O IT Services has complete system and services monitoring software suite that, paired with our help desk service, can protect your business from interruption and critical issues due to a system going down. Let us help you reach peak performance with a system monitoring service.
System Monitoring
Our system monitoring service can be set up on your local network to monitor key devices including Servers, local PC's, Printers, networking devices including Wireless Access Points, Firewalls, Switches, backup devices such as Tape Drives. It can even be extended to monitor access control systems.
The reports that are generated can be utilised for future planning and to ensure that the correct maintenance is carried out before any failures occur.
Having a system monitoring service provides a much faster identification time for issues and depending on the type of sensors that are deployed can assist in the triage and classification of issues to reduce resolution time.
Service Monitoring
The ability to monitor critical services in your business will greatly reduce the time that it takes to identify a fault with a system. Knowing that the particular program that needs to be running on the server has crashed and being able to attempt a restart of the service automatically can ensure that your system downtime is as minimal as possible.
Branch/Remote Office Monitoring
Utilising probes located on remote devices we can monitor components that are running in remote locations to ensure that those components are running at an optimal rate and to ensure that downtime does not stem from failures in offices that may not have a frequent presence from the IT team.